Privacy Policy

Welcome to KIB-Infinity Software Solutions. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services.

We collect information that you voluntarily provide to us and information that is automatically collected when you use our services.

Information you provide directly:

• Contact Information — Name, email address, phone number, and message content submitted via our contact form.
• Project Details — Business requirements, project briefs, and related documents you share with us during onboarding.
• Communication Data — Emails, messages, and correspondence you send us directly.
• Payment Information — Billing name, address, and payment details when engaging our paid services (processed securely via third-party gateways).

Information collected automatically:

• Usage Data — Pages visited, time spent, referring URLs, and click patterns on our website.
• Device Information — IP address, browser type, operating system, and device identifiers.
• Cookies & Tracking — Session cookies and analytics tools to understand site usage (see Section 05).

We use the information we collect for legitimate business purposes only. Specifically, we use your data to:

1. Respond to enquiries — Process and reply to messages submitted through our contact form.
2. Deliver our services — Develop, manage, and deliver software, marketing, or other digital services you've engaged us for.
3. Improve our website — Analyse usage patterns to enhance performance, usability, and content.
4. Send service communications — Notifications related to your project, invoices, updates, or policy changes.
5. Legal compliance — Meet applicable laws, regulations, and legal obligations.
6. Prevent fraud — Detect, investigate, and prevent fraudulent transactions or abuse of our services.

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service Providers — Trusted third-party vendors (e.g., hosting, cloud, email delivery) who process data on our behalf under strict confidentiality agreements.
• Legal Obligation — When required by law, court order, or government authority to disclose information.
• Business Transfers — In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction, with notice provided to you.
• Consent — With your explicit prior consent for any other purpose not stated herein.

All third-party service providers we engage are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data.

Types of cookies we may use:

• Essential Cookies — Required for the website to function properly. These cannot be disabled.
• Analytics Cookies — Help us understand how visitors interact with our site (e.g., Google Analytics). Data is anonymised.
• Preference Cookies — Remember your settings and preferences for a better experience on return visits.

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect site functionality. By continuing to use our website, you consent to our use of cookies as described.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption for all data transmitted to and from our website.
• Secure cloud infrastructure with access controls and monitoring.
• Regular security reviews and vulnerability assessments.
• Restricted internal access to personal data on a need-to-know basis.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Contact form enquiries — Retained for up to 2 years for follow-up and record-keeping purposes.
• Client project data — Retained for the duration of the project plus 3 years for legal and reference purposes.
• Analytics data — Aggregated and anonymised; retained for up to 26 months.
• Financial records — Retained for 7 years in compliance with Indian tax and accounting regulations.

When your data is no longer required, we securely delete or anonymise it.

You have the following rights in relation to your personal information:

• Right to Access — Request a copy of the personal data we hold about you.
• Right to Rectification — Request correction of inaccurate or incomplete data.
• Right to Erasure — Request deletion of your personal data, subject to legal retention obligations.
• Right to Restrict Processing — Request that we limit the way we use your data.
• Right to Data Portability — Request your data in a structured, machine-readable format.
• Right to Object — Object to processing of your data for direct marketing or legitimate interest purposes.
• Right to Withdraw Consent — Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Our website may contain links to third-party websites, plugins, or services. Clicking on those links may allow third parties to collect or share data about you. We do not control these external sites and are not responsible for their privacy practices.

We encourage you to review the privacy policy of every website you visit when leaving our site.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy. For significant changes, we may also notify you via email or a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please don't hesitate to reach out.